We offers a 100% refund for unopened products with original packaging within 30 days from the purchase date. No refunds are allowed after 30 days.
Please call us at 212-226-6811 to request for a “Return Merchandise Authorization” number (RMA). Please write your RMA number outside of the returned package. We won’t accept returns without prior authorization.
We will refund you for the total amount of the order, minus the shipping charge. Customers are solely responsible for shipping returned products to us at their own shipping and insurance costs. We are not responsible for any losses or damages of the returned merchandises.
In case you receive a wrong or damaged products, contact us immediately to obtain a RMA number and then return to the following address. We will ship a replacement to you for free of charge.
Mail your return package to the following address:
ALIMA NY INC
6221 20th Ave,
Brooklyn, NY 11204